Legal

The published documents

Eight documents, one set of stationery. Everything below is drawn at true A4, splits itself into numbered pages, and exports to PDF, so the version a customer reads on the site and the version filed in a folder are the same document.

These are published policies, which is why they are here. The master services agreement is signed rather than published, so it is client stationery and lives in the internal document library instead of on the public site.

• Website Terms of UseThe rules for using the BOAN website: what you may do with what is on it, and what we do and do not promise about it.BOAN-POL-WEB-01
• Terms and Conditions of SaleThe contract between BOAN and a customer of the online store: how an order is made and accepted, price, delivery, risk and ownership, and your statutory rights.BOAN-POL-SALE-01
• Delivery PolicyWhere we deliver, what it costs, how long it takes, when risk passes to you, and what happens when a parcel goes astray.BOAN-POL-DEL-01
• Returns, Refunds and CancellationsYour rights to cancel, return and be refunded, the two statutory windows that apply, what falls outside them, and how to start a return.BOAN-POL-RET-01
• Billing and Payment TermsHow and when we invoice, what payment methods we accept, what happens when an invoice runs late, and how we verify a change of banking details.BOAN-POL-BILL-01
• Privacy PolicyWhat personal information we collect, why we collect it, who we share it with, how long we keep it, and the rights POPIA gives you over it.BOAN-POL-PRIV-01
• Cookie PolicyWhat cookies and similar technologies we set, what each one is for, how long it lasts, and how to refuse the ones that are not strictly necessary.BOAN-POL-COOK-01
• PAIA ManualThe manual section 51 of PAIA requires every private body to publish: what records we hold, how to request one, what it costs, and what we may refuse.BOAN-POL-PAIA-01