boan.BOAN-POL-DEL-01
boan.
Delivery Policy
- Document
- BOAN-POL-DEL-01
- Version
- 1.0
- Effective from
- 09 August 2026
- Applies to
- Customers of shop.boan.co.za
- Published by
- Bonang M Investments (Pty) Ltd t/a BOAN, Reg. No. 2026/036723/07
This policy explains how we get an order to you. It forms part of our Terms and Conditions of Sale.
We deliver within the Republic of South Africa using a national courier. We do not currently deliver outside the Republic.
1Where we deliver
1.1We deliver to any physical address in the Republic of South Africa. We cannot deliver to a post office box, because our courier requires a signature on delivery.
1.2Addresses are classified as main centre or regional. Regional and outlying areas take longer and cost more, and the difference is shown at checkout before you pay.
1.3Where our courier will not service an address, we will contact you to arrange delivery to an alternative address or to cancel and refund the order in full.
1.4Collection from our Johannesburg studio can be arranged by prior appointment, at no charge.
2What it costs
2.1The delivery charge is calculated at checkout from the delivery address and the size and weight of the order, and is shown to you before you pay. There are no charges added afterwards.
2.2Orders over R1 200.00 are delivered free to main centres.
2.3Where an order is split because part of it is on back order, you pay one delivery charge and we bear the cost of the second shipment.
3How long it takes
3.1Orders placed and paid for before 12h00 on a business day are usually dispatched the same day. Orders placed later, or over a weekend or public holiday, are dispatched on the next business day.
3.2Once dispatched, delivery typically takes two (2) to three (3) business days to a main centre and three (3) to five (5) business days to a regional address.
3.3Made-to-order and personalised items carry a production time, stated on the product page, which runs before dispatch.
3.4These are estimates, not guarantees. Where we do not agree a specific date with you, we will deliver within thirty (30) days of accepting your order, as section 19 of the Consumer Protection Act requires. If we cannot, you may agree a later date or cancel and be refunded in full.
3.5December, and the weeks around public holidays, are slower across the whole courier network. We publish expected cut-off dates on the store before each December.
4Tracking your order
4.1We email you a tracking number when your order is dispatched. It may take a few hours to become active on the courier's system.
4.2Your order history in your store account shows the status of every order and its tracking number.
4.3If tracking has not moved for two (2) business days, contact us and we will follow it up with the courier on your behalf.
5Receiving your parcel
5.1Someone must be at the delivery address to receive and sign for the parcel. It may be signed for by any person at the address who accepts it.
5.2Risk in the goods passes to you on delivery. Ownership passes when we have received payment in full.
5.3Examine the parcel before you sign. Where the packaging is visibly damaged, note that on the courier's waybill before signing and tell us within seven (7) days.
5.4Where nobody is available, the courier will attempt delivery again and will then hold the parcel at its depot. A second failed attempt may attract a re-delivery fee, and a parcel unclaimed after ten (10) business days is returned to us. In that case we refund the price of the goods but not the delivery charge.
6Getting the address right
6.1You are responsible for the accuracy of the delivery address and contact number you give us. Please include a complex or estate name, a unit number and any access instruction.
6.2Tell us immediately if you need to change the address. We can usually change it before dispatch, and sometimes afterwards for a fee charged by the courier.
6.3Where a parcel is delivered to an incorrect address that you supplied, we are not liable for its loss, and a replacement is a new order.
7Lost or damaged in transit
7.1Where a parcel is lost in transit, we will replace it or refund you in full. You do not have to pursue the courier: that is our claim to make, not yours.
7.2A parcel is treated as lost when the courier has been unable to account for it for ten (10) business days after the expected delivery date.
7.3Where goods arrive damaged, tell us within seven (7) days with a photograph of the damage and of the packaging. We will collect at our cost and replace or refund, as you prefer.
8Back orders and part shipments
8.1Where an item turns out to be unavailable after you have ordered, we will tell you within two (2) business days and offer to send the rest of the order now and the balance when it arrives, to substitute an equivalent item, or to cancel that item and refund it.
8.2We do not substitute an item without your agreement.
9Events beyond our control
9.1We are not liable for a delay caused by an event beyond our reasonable control, including a courier strike, civil unrest, flooding, or a failure of national infrastructure.
9.2Where such an event delays delivery beyond thirty (30) days, either of us may cancel the order and we will refund you in full.
How to contact us
- Company
- Bonang M Investments (Pty) Ltd
- Trading as
- BOAN
- Registration number
- 2026/036723/07
- Postal address
- PO Box 4471, Parklands, Johannesburg, 2121
- studio@boan.co.za
- Telephone
- +27 11 447 0140